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Shopping and Checkout Questions

How do I shop on this site?
What is Express Ordering?
How do I change quantities?
What credit cards do you accept?
Can you bill me and send my gift to a different address (gift)?
Can I include a Gift Card if my order is sent to another person?
Is Gift-Wrapping available?
Can I ship a single order to multiple addresses?
How do you handle orders outside the USA?
What are your shipping & processing rates and return policies?
Can I redeem coupons online?
Can I purchase or redeem gift certificates online?

How do I shop on this site?

For your shopping convenience, we use what's called a "shopping cart" to help you order online. This shopping cart works just the same as a real shopping cart - it collects items you want to purchase until checkout time!

Simply browse the store and when you want to purchase an item, just click "order" and that item is added to your cart. After ordering each item, you'll be given a "view order" screen that displays your items as well as a subtotal. When you are finished shopping, click "checkout" (a link on "view order" screen) and follow the easy steps from there.

Navigation: We have tried to make our site as simple and easy-to-use as possible. Text links are underlined and colored light blue. You'll also notice that all gift categories, site categories/themes and site features are shown in the far left column of each page. This allows you to go anywhere, from anywhere.

Express Ordering:If you already know the item numbers for what you want (for example, if you have a catalog in hand), try the Express Ordering. If you have item numbers, enter them in the "Item Number" field separated by a space. We'll return a list of your selected items, then you're on to checkout...it's that simple!

How do I change quantites?

When you click "order", one of the selected items is added to your shopping cart. If you want more than one, simply adjust the quantity on the "view order" screen (that loads directly after clicking the "order" button), and click the "update" button. If you ever want to remove an item from your cart, just enter "0" in the quantity field, then click the "update" button.

What credit cards do you accept?

We accept Visa, MasterCard, Discover, and American Express.

Can you bill me and send my gift to a different address (gift)?

Absolutely! On the checkout form there is space for you to enter a shipping address that can be different from the billing address (your own). We give special attention to gift orders and, of course, omit price and sales slips. You might also like to know that we will include a FREE gift card using your text, upon request (see below).

Can I include a Gift Card if my order is sent to another person?

Yes! We will include a free gift card upon request. Please let us know what you'd like us to say on the card in the "Gift Card" section of the checkout form, and we'll include it with your gift! You might also like to know that gift-bagging is available on most items (see below).

Giving a Gift?
We give special attention to gift orders and, of course, gift bags omit price and sales slips. At your request, we will include a gift card with your personal message, printed on card stock, with any order, at no charge. Include message in the "Gift Message" field during checkout. For an additional $4.00 we can place a purchased item in a Gift Bag. On the "your order" or "checkout" screen where your items are listed, you will see a "Gift Bag" column. If the item has gift-bagging available you will see a "click" in that column. Click that link and the Gift Bag ($4.00) will be added as a separate item to your order, and the item you want gift-bagged will be added to your "gift bagged" list.

Each time you click to gift bag another item, it will be added to your "gift bagged" list. If you'd like to see a complete list of your gift bagged items, click the "view items" link where it says "Gift Bag" in your order. A pop-up window will appear listing your gift-bagged items.

To remove the gift bags from your order, simply click the "delete" link that appears in the "Gift Bag" column. If you make a mistake or the quantity of the Gift Wrap does not match the number of items you've selected to be wrapped, then click "delete" and re-bag your items.

Unfortunately we cannot provide gift bags for some large, heavy, unusually shaped products, or those items shipped directly from our vendors. "Gift wrap not available" is noted on the item's information page, and signified by an "n/a" in its "Gift Wrap" column on the order screens. If you have any questions concerning gift bagging, please call 1-800-669-5225 or e-mail us.

Can I ship a single order to multiple addresses?

Unfortunately, at this time our site does not support multiple ship-to addresses. However, we are working towards a solution. Please enter an order for each ship-to address.

How do you handle orders outside the USA?

We ship anywhere in the world. For orders outside the USA, shipping costs are not added in until after the weight of the order is determined. For this reason, the shipping cost on your Web order will show "0.00". Our Customer Service Staff will contact you after the order is placed to let you know the total shipping charge. We accept only credit card or money orders drawn on U.S. Funds for foreign shipments.

What are your shipping & processing rates and return policies?

Please see our shipping & processing rates and return policies page.

Can I redeem coupons online?

Yes! Some of your Signals coupons are now redeemable online. During the checkout process, you will be prompted to enter the coupon code. The value of the coupon discount will then be reflected on the final checkout page. If you have trouble redeeming your coupon, just enter the coupon code in the "order comments" section and we will redeem your coupon after your order has been placed. However, at this time the Signals Circle Membership coupons are not redeemable online.

Can I purchase or redeem gift certificates online?

Yes. Gift Certificates (GC9999) are available in denominations of $10.00 or more. Please specify dollar amount, gift message and the gift recipient's name and address. The certificate will be presented along with a copy of our current catalog. Shipping charges and sales tax do not apply to gift certificates.


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